Viewpoint for your business.  "Start your project right."

It sounds so basic, but it's worth remembering.  No matter how large or small your company, and regardless of the scope of the initiative at hand, having a clear understanding of your goals, how you are going to achieve them, and logistically--who is going to "do" and be "responsible" for what, are key to a successful undertaking.  Planning ahead of time pays off big time, while jumping in and then figuring it out later may or may not present a whole set of unwanted challenges.

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Past Viewpoint Postings

Service Culture.  What your customers really want.

Move Your Money.  Commentary.